FREQUENTLY ASKED QUESTIONS
After price confirmation, you can require for samples to check our product's quality. If you just need a blank sample to check the design and quality. We will provide you sample for free as long as you afford the express freight.
We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please tell us in your email so that we will regard you inquiry priority.
We accept Express, EXW, FOB Shenzhen or FOB Guangzhou. You can choose the one which is the most convenient or cost effective for you. Game Monitor Infrared Touch Screen 17inch 19 Inch 22 inch USB input For Pog Game.
Honestly, it depends on the order quantity and the season you place the order.
You can place a trial order to test the quality and in your local market , but you can get more discounts if you order more one time.You can choose transfter to our bank account via Alibaba Trade Assurance, T/T, Paypal or Western union.Sample order payment 100% in advance. Normal order will require 30% for deposit before produce, and 70% balance before shipping.
If it is within the warranty period and the damage is due to non-human factors , then it is still entitled for the warranty benefits. If it is more than the warranty period we will notify you for the necessary cost for the repair and maintenance as soon as possible. Give us 3-7 working days to have it repair (excluding shipping time).
- Can your products be customized for your clients with their logo on?
Yes, all our products are designed and customized as required, including color, print, pattern and logo.
- Do you provide customers with solutions, based on their ideas or plans?
Sure, we can develop various kind of software, we have 20+ year experience in the field of solution software and hardware, and we've gained a good reputation in China and all over the world. Especially in USA.
- How about your after-sales service?
18 months warranty. Free lifetime service guarantee: All questions can be highly appreciated and free for you. If extra extension is requested, please feel to contact us for details.
- How can we solve if we cannot successfully install the board and encounter technical issues?
You can refer to the enclosed product manual and wiring instruction upon purchase.We will always provide online assistance if necessary.
- How long is your delivery time?
Generally it is 1~3 days(game kits)/7-15 days(Game Cabinet) if the goods are in stock. or it is 20~25 days if the goods are not in stock, it is according to quantity.
- Where's your mainly market in USA?
we have customers in almost 80% states of USA. Main market: North Carolina, Florida, California, Texas, Georgia, Michigan, Ohio..